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At EverBloom, our memorial displays and services are prepared specifically for each customer and installed at the cemetery location provided during ordering.
Due to the personalised nature of our products and services, certain cancellation and refund restrictions apply.
If you have any questions regarding an order, please contact us:
Our memorial planter packages are individually prepared and installed to order.
Because flowers, plants and materials are purchased and arranged specifically for each customer, cancellations may not be possible once preparation has begun.
If you wish to cancel an order before work has commenced, please contact us as soon as possible.
Where no costs have been incurred, a full refund may be issued.
Once materials have been ordered, planting has commenced or installation has been scheduled, refunds may be reduced or unavailable depending on the costs already incurred.
Seasonal Care Packages include scheduled flower changes throughout the year.
Customers may cancel future seasonal care services by contacting us in writing.
Where services have already been completed, refunds will only apply to any unused portion of the package and may be subject to administration and material costs already incurred.
Customers may cancel a maintenance visit prior to work commencing.
If maintenance work has already been carried out or is in progress, refunds will not normally be available.
Customers are responsible for providing accurate cemetery and grave location details.
EverBloom cannot be held responsible for delays, failed installations or additional charges resulting from incorrect information supplied at the time of ordering.
If additional visits are required due to incorrect information being provided, additional charges may apply.
Flowers and plants are seasonal products and availability may vary throughout the year.
Where specific plants are unavailable, suitable alternatives of similar quality and appearance may be used.
Variations in colour, flower type and plant size do not qualify for a refund.
EverBloom cannot guarantee the lifespan of flowers and plants once installed.
Factors outside our control include:
Severe weather conditions
Frost, snow or storms
Excessive rainfall or drought
Cemetery maintenance activities
Vandalism or accidental damage
Animal activity
Refunds will not be issued for circumstances beyond our reasonable control.
If you believe a service has not been completed as agreed, please contact us within 7 days of receiving your photo confirmation.
We will investigate the issue and, where appropriate, arrange a suitable resolution.
Where a refund is approved, it will be issued using the original payment method.
Please allow up to 10 working days for the refund to appear in your account.
For any questions regarding cancellations, refunds or service issues, please contact:
EverBloom