Terms of service

Scope of Service

EverBloom provides seasonal planting and basic grave tidying services only.

Our services do not include:

  • Cleaning headstones
  • Repairing damaged memorials
  • Altering or restoring grave structures

All work is limited to the immediate grave plot area.

Plant & Container Policy

Plants are selected based on seasonal suitability and growing conditions.

As plants are living materials, natural decline and seasonal changes are expected. Their lifespan will vary depending on weather and environmental conditions.

EverBloom does not guarantee the permanent survival of any plant or arrangement.

Plant Replacement Policy

EverBloom is not responsible for replacing plants that are damaged or lost due to:

  • Extreme weather conditions
  • Animals or wildlife
  • Vandalism or theft
  • Cemetery or council maintenance activities
  • Third-party interference

Where a plant fails due to reasons within our control, a replacement may be offered at EverBloom's discretion within 14 days of the original service.

Access & Scheduling

Service visits are scheduled according to seasonal requirements and service areas rather than specific calendar dates.

While we make every effort to prioritise important dates, visits cannot be guaranteed on an exact day due to weather conditions, cemetery access restrictions, or unforeseen circumstances.

Photos & Service Verification

A photo confirmation is provided after each visit as proof that the service was completed.

Photos are intended solely as verification of attendance and are not a guarantee of plant growth or long-term appearance.

By using our services, customers consent to discreet photography of the grave for service verification purposes only.

Payments & Cancellations

  • Annual Care Plans must be paid in full before services commence.
  • Missed or overdue payments will result in services being paused until payment is received.
  • Refunds are not available once a scheduled seasonal visit has been completed.

Customer Journey

EverBloom specialises in scheduled graveside care for families who are unable to visit regularly. Our primary service is the Annual Care Plan.

Step 1 – Service Selection

Choose one of the following services:

  • Seasonal Planting
  • Annual Care Plan

Step 2 – Confirmation

Once your booking is confirmed, you will receive:

  • A plain-English summary of your selected service
  • Your expected service window
  • Details of what is included and excluded
  • A payment link or invoice (where applicable)

Step 3 – Service Delivery

During each scheduled visit, we will:

  • Complete the agreed service
  • Take two photographs for verification
  • Optionally leave a discreet EverBloom marker

Step 4 – Follow-Up

On the same day or the following day, you'll receive a confirmation message similar to:

"We attended today. Please find your service photos attached. Your next scheduled visit will be in [Season]."

Step 5 – Renewal Reminder

Approximately 30 days before your Annual Care Plan expires, we'll send a reminder:

"Your Annual Care Plan is coming to an end. We'd be delighted to continue caring for your loved one's grave for another year."